PHILLIP J BROWN

7211 Richmond∙ Kansas City, Mo 64133

Phone 816 353-6185 ∙ Cell Phone 816 590-7272 ∙ E-MAIL pjbrown_80@hotmail.com

 

PREVIOUS EXPERIENCE

   

     Yoh/Sprint ~ Data base Specialist~July 2012 to present (Temp Position)

 

·          Provide updates to Ericsson, Samsung and ALU by data basing devices

·          Execute device changes and build cites manually in NRM

·          Use complex tools such as NRM, FMS and Siterra

·          Clear homing record jeopardies for provisioner processing

·          Uni/Evc order processing

 

Qual Staff/CareCentrix ~ Patient Referral Coordinator~ Sept 2011 to Jan 2012 (Temp Position)

 

·          Found providers for durable medical equipment used by patients

·          Verified Insurance coverage for patients

·          Contacted nursing agencies to insure proper start of care date

·          Routed cases to proper department after receiving proper diagnosis and insurance options

 

 

Qual Staff/Quest Diagnostics ~Customer Service Rep~ Oct 2010 to Sept 2011(Temp Position)

 

·          Scheduled appointments for patients

·          Provided wellness information prior to appointments

·          Found correct screening laboratory in nearby areas for patients

·          Interpreted screening results for patients by phone 

·          Routed cases to resolve customer issues

·          Faxed requisition forms to patient service centers

·          Updated patient info in database

 

 

Internal Revenue Service ~Clerk~ Mar 2010 to April 2010 (Temp Position)

 

·          Retrieved mail to be sorted

·          Extracted and sorted mail

·          Date stamped mail and checks to ensure proper dates

·          Trained new employees

·          Weighed mail to determined correct work volume performed by employees

 

 

BNSF ~ Laborer ~ Jan 2009 to Feb 2009

 

·          Perform the duty of cleaning work area

·          Operated various hand tools and fork lift

·          Fueled locomotives and cleaned exterior and interior

·          Worked properly according to safety rules

·          Moved locomotives in rail yard into proper lanes along with coupling

 

 

JM Neil/Sprint ~ Provisioning Specialist II ~ Oct 2005 to Dec 2008 (Temp to hire position)

 

·          Ensured quality was executed within service level agreement date

·          Used analytical skills to resolve customer issues through research

·          Performed reschedules, disconnects, and cancels to ensure proper installation of phone service

·          Trained new employees on processing ports and rate center verification

·          Distributed work load for team and informed supervisors of order subject to miss SLA

·          Verified rate centers for proper phone coverage

 

 

Cardiovascular Consultants ~ Records Clerk ~Aug 2004 to Sept 2005

 

·          Sorted and  prepped medical files prior to scanning into electronic database

·          Assisted supervisors by training new employees

·          Kept documentation on files scanned and sorted boxes ready for pick up

 

 

JC Penny ~ Shipping Department Warehouse Clerk ~ June 2002 to August 2002 (Summer Job)

·          Checked merchandise shipment for accuracy prior to shipment

·          Operated computerized scanners for proper count of goods

·          Trained new employees on sorting process

·          Sorted orders for shipment and operated various tools

 

EDUCATION

University of Central Missouri State. Bachelor of Science in Business Administration, Emphasis in Management (Graduated Dec 2004)